AI-Driven Digital Transformation: CGI Dubai revolutionises consular services at PBSK

AI-Driven Digital Transformation: The Consulate General of India, Dubai, is embarking on a transformative digital journey to enhance consular services for the Indian community in the UAE. With a surge in demand for its services, CGI Dubai is collaborating with leading technology experts, including Zoho Corporation to revolutionize the operations of the Pravasi Bharatiya Sahayata Kendra (PBSK).

Since its relocation to CGI Dubai’s premises on November 1, 2020, PBSK has witnessed an overwhelming increase in AI-Driven Digital Transformation, averaging around 3,500 monthly interactions. To meet this growing demand and improve operational efficiency, CGI Dubai is harnessing cutting-edge Artificial Intelligence (AI) solutions to modernize PBSK.

The upcoming AI-Driven Digital Transformation overhaul will be driven by state-of-the-art AI-powered systems, offering personalized support to users and optimizing the consular service experience. Key features of the development include a sophisticated chatbot and a comprehensive knowledge base on the CGI Dubai website, which provides a quick access to information and answers to frequently asked questions, streamlining user interactions.

The revamped PBSK system will utilize advanced technology, such as Artificial Intelligence, to offer personalized support to its users. Features such as a chatbot and a knowledge base on the CGI Dubai website will assist users in finding information and answers to frequently asked questions.

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Furthermore, the system will provide a convenient method for booking counselling sessions with experts in legal, psychological, and financial matters, thus offering comprehensive support to the Indian community in the UAE

Consul General Dr. Aman Puri expressed enthusiasm about the upcoming digital transformation, stating, “Our goal is to continually enhance the support and services we offer to the Indian community in Dubai and Northern Emirates. By harnessing AI-powered technology, we aim to set a new standard in service delivery and provide efficient, timely, and personalized consular services.”

The Pravasi Bharatiya Sahayata Kendra (PBSK) in Dubai, a welfare initiative by the Government of India, is committed to providing round-the-clock assistance to the Indian community. The toll-free number (800 46342) and chatbot on the CGI, Dubai website (www.cgidubai.gov.in) ensure easy access to support.